Introduction
These Terms & Conditions ("Terms") govern your use of the website kitanasolution.com ("Website") and the services provided by KITANA SOLUTION S.L. (Reg. No. 24053399), located at Calle Timon, Centro Comercial Torrequebrada, Oficina 17, Benalmadena, Malaga, Spain, 29630 ("we," "us," or "our"). Our services include AI Development, IT Development, Marketing Strategy Development, and SEO Optimization.
By accessing the Website or purchasing our services, you agree to be bound by these Terms and our Privacy Policy, available at kitanasolution.com/privacy-policy. If you do not agree, please do not use the Website or services.
Our Services
We provide the following services:
*AI Development: Creating AI tools and solutions, such as chatbots or data analytics platforms.
*IT Development: Building websites, applications, or custom software.
*Marketing Strategy Development: Designing marketing plans, including social media and content strategies.
*SEO Optimization: Improving website visibility on search engines through keyword optimization and analytics.
Prices and scope are agreed upon before service delivery.
Ordering and Payment
To purchase a service, you may request a quote or by contacting us at contact@kitanasolution.com. All prices are in EUR and include applicable taxes, as specified in the quote or order confirmation.
Payments are processed securely via our payment gateway. You agree to provide accurate billing information and pay the agreed amount promptly. We reserve the right to suspend services for non-payment.
Right to Cancel
Under the EU Consumer Rights Directive (2011/83/EU), you have the right to cancel a service order within 14 calendar days from the date of order confirmation, without giving a reason, unless the service has been fully performed with your prior consent.
To cancel, contact us at contact@kitanasolution.com or +34 686797898 with your order details. If the service has not started, we will refund the full amount within 14 calendar days to the original payment method. If the service has begun with your consent, you may be liable for proportional costs.
Refunds and Complaints
If you are not satisfied with our services or believe they are defective, please contact us at contact@kitanasolution.com within 30 days of service delivery. We will investigate and, if applicable, offer a remedy (e.g., rework, partial refund) in accordance with Spanish consumer laws.
Refunds, if approved, will be processed within 14 calendar days. We do not offer refunds for services fully performed to your satisfaction or where you have not notified us of issues within 30 days.
Your Responsibilities
You agree to:
-Provide accurate and complete information required for service delivery (e.g., website access for SEO).
-Not use our services for illegal or unauthorized purposes.
-Not reproduce, modify, or distribute our Website content without permission.
Cookies
We use cookies to enhance your experience, analyze Website usage, and deliver personalized content. By using the Website, you consent to our use of cookies as described in our Privacy Policy at kitanasolution.com/privacy-policy.
Intellectual Property
All content on the Website, including text, designs, and code, is owned by KITANA SOLUTION S.L. or its licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or modify our content without written permission.
Deliverables (e.g., websites, marketing plans) created for you are licensed for your use upon full payment, as specified in the service agreement.
Limitation of Liability
To the extent permitted by law, KITANA SOLUTION S.L. shall not be liable for indirect, incidental, or consequential damages (e.g., loss of profits) arising from your use of the Website or services. Our liability for defective services is limited to repair, replacement, or refund, as required by Spanish consumer laws.
The Website and services are provided "as is," without warranties beyond those required by law.
Termination
We may suspend or terminate your access to the Website or services if you violate these Terms or fail to make payments. You may terminate a service agreement by notifying us in writing, subject to any applicable cancellation fees.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Malaga, Spain, unless otherwise required by EU consumer law, which may allow you to bring claims in your country of residence.
You may also use the EU Online Dispute Resolution platform or contact the Spanish Consumer Protection Agency.
Changes to These Terms
We may update these Terms to reflect changes in our practices or legal requirements. Updates will be posted on the Website with a revised "Last Updated" date. Continued use of the Website or services constitutes acceptance of the revised Terms.
Contact Information
For questions, complaints, or to exercise your rights, contact us at:
KITANA SOLUTION S.L.
Email: contact@kitanasolution.com
Phone: +34 686797898
Address: Calle Timon, Centro Comercial Torrequebrada, Oficina 17, Benalmadena, Malaga, Spain, 29630